Refund policy

Return & Refund Policy

At Ree's Harbour, we want you to be satisfied with your purchase. If you need to return an item, please review the policy below.

30-Day Returns

We offer a 30-day return period, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, the item must be:

In the same condition in which you received it
Unworn or unused
With all original tags attached
In its original packaging
Accompanied by a receipt or other proof of purchase

To request a return, please contact us at rmaduna7@gmail.com before sending any item back.

Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.

Return Address

Maseru Ha Tsolo 100
Lesotho

Please wait for our return instructions before shipping your item, as the appropriate return procedure may vary depending on the product and order.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at rmaduna7@gmail.com.

Please include your order number and clear photographs or videos showing the issue. We will review the problem and work with you to determine an appropriate solution.

Non-Returnable Items

Certain products cannot be returned, including:

Perishable goods, such as food, flowers, or plants
Custom-made or personalized products
Certain personal-care and beauty products
Hazardous materials
Flammable liquids or gases
Gift cards
Sale items, where applicable

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different product, the quickest option is to request a return for the original item. Once the return has been approved and processed, you may place a new order for the item you want.

European Union 14-Day Right of Withdrawal

If your order is shipped to a country within the European Union, you may have a legal right under applicable consumer-protection laws to cancel or return your order within 14 days of receiving it, without providing a reason.

This statutory right is separate from our 30-day return policy and does not affect any other consumer rights that may apply under the laws of your country.

Certain legal exceptions may apply.