Shipping policy

SHIPPING POLICY

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information, where available.

Shipping & Delivery

All products are shipped directly from our international fulfillment partner, CJ Dropshipping.

Estimated delivery times are:

Standard International Shipping: 7–20 business days
Expedited Shipping (where available): 5–12 business days

Please note that these delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, customs clearance procedures, local postal services, carrier delays, weather, and other circumstances beyond our control.

Order Tracking

Once your order has been shipped, we will send you a tracking number by email, where tracking is available.

You can use the tracking number to monitor your shipment through the applicable courier or shipping carrier's tracking website.

Please allow some time for tracking information to become active after your order has been shipped.

Customs, Duties & Taxes

International orders may be subject to customs duties, import fees, taxes, or other charges imposed by the destination country.

Any such charges are the responsibility of the customer unless otherwise stated at checkout.

Ree’s Harbour does not control customs policies or fees imposed by individual countries and cannot guarantee that an order will not be subject to additional charges.

Lost or Damaged Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's handling and transportation processes.

If your package appears to be lost or arrives damaged, please contact us as soon as possible.

For damaged orders, please contact us within 48 hours of delivery and provide clear photographs of the damaged package and product. We will review the issue and, where appropriate, assist you with the applicable shipping or carrier claim process.

Incorrect Shipping Address

Please carefully review your shipping address before completing your purchase.

Ree’s Harbour is not responsible for delays, failed deliveries, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that an address can be changed after an order has been processed or shipped.